1 March 2023

Skjuve, M. & Bietti, L.M. (2023). Remembering with my chatbot. ACM Interactions, 30 (1). https://interactions.acm.org/blog/view/remembering-with-my-chatbot

The article begins “Did you know that humans can develop friendly or even romantic feelings toward social chatbots that can turn into close human-chatbot relationships? The phenomenon of human-chatbot relationships is starting to gain substantial media attention, and research on this topic is now emerging. Social chatbots. “What are they?” you might ask. Well, you’ve probably seen them in the App Store or on Google Play under names such as Replika or Kuki. To put it simply, a social chatbot is a form of conversational AI developed with the purpose of having normal, day-to-day conversations with its users. New developments in AI and NLP created the conditions for the design and development of sophisticated social chatbots capable of becoming your best friend, or even romantic partner. Social chatbots are generally good at showing empathy and providing emotional support and companionship. They have essentially grown into conversational affective machines, which makes it possible for users to form close relationships with them…”

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